Walden Services strives to offer its clients the best customer service while keeping its client's best interest in mind.
Our company philosophy is to help each client to thoroughly use the features of the Harvest software. An investment has been made in software and hardware, and each company should reap the potential benefits from this investment.
-Make the client self-sufficient through quality education, documentation, and training videos.
-Bring out the best in people by treating them with respect, giving them the tools to do their jobs, and help them understand the procedures, not just push buttons.
-Help the operator prevent procedural mistakes wherever possible. If the operator should not be able to enter something, then the software should not allow it.
-Keep the client's best interest in mind when helping them determine what reports and modifications should be added to their software. Listen to the client and their needs; we get our best ideas from our clients.
-Provide new reports and software changes as expediently as possible. With the changing economy, information is needed immediately to react to those changes.